Last Updated: [26/8/2025]
Thank you for shopping with KolkataKami. We want you to be fully satisfied with your purchase of anime figures and merchandise from kolkatakami.com. If you are not happy with your order, our Refund & Return Policy explains how we handle returns, exchanges, and refunds.
1. Eligibility for Returns
- You can request a return within 7 days of receiving your order.
- Items must be unused, unopened, and in their original packaging.
- Proof of purchase (order ID, invoice, or receipt) is required.
- Certain products like clearance/sale items, limited-edition collectibles, or mystery boxes may not be eligible for return.
2. Conditions for Returns
We accept returns only if:
- You received a wrong item.
- The item is damaged or defective on arrival.
- The product does not match the description shown on our website.
⚠️ Important: Customers must provide unboxing video proof clearly showing the parcel being opened without cuts/edits, in order to claim damage, defect, or wrong item issues. Without video proof, refund or replacement claims may not be accepted.
3. Refund Process
- Once we receive and inspect your returned item (and verify the unboxing video proof), we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 5–10 business days and credited to your original payment method.
- Shipping costs are non-refundable (unless the error was on our side).
4. Exchanges
If you received a defective or incorrect item, we will send you a replacement at no extra cost (subject to availability). If the product is out of stock, you may opt for a refund instead.
5. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (wrong or damaged item).
- We recommend using a trackable shipping service to ensure safe return delivery.
6. Non-Returnable Items
The following items cannot be returned or refunded:
- Opened or used merchandise.
- Clearance or discounted items.
- Gift cards, digital products, and downloadable content.
7. How to Request a Return
To initiate a return or refund request, please contact us at:
Email: thekolkatakami@gmail.com or 7685863695
Website: www.kolkatakami.com
Provide your order ID, product details, video proof, and reason for return. Our support team will guide you through the process.
8. Policy Updates
We reserve the right to update or modify this Refund & Return Policy at any time. Any changes will be posted on this page with a revised “Last Updated” date.